My PEM Confinement Nanny Review
Blog - Postpartum - Pregnancy & Delivery

My PEM Confinement Nanny Review (Not Sponsored)

2 January 2024 - By 

Embarking on the journey of motherhood comes with its own set of challenges, joys, and a crucial learning curve. As a FTM, I felt that a confinement nanny would be a great hands-on help for baby care and my post-partum recovery. In this article, I share my honest and unfiltered personal PEM Confinement Nanny review. It’s an experience that is purely mine and in no way influenced or sponsored.

Context: I engaged two nannies for a period of 4 x 28 days in total). Both were from PEM confinement nanny agency.

Why I Chose PEM Confinement Nanny?

My decision to go with a PEM confinement nanny over other agencies or freelancer nannies wasn’t taken lightly. Here are my main considerations that led me towards going with PEM eventually.

PEM Confinement AgencyOther Confinement AgenciesFreelance Confinement Nannies
Has an established history and I had friends who used their services before.

Engaging an agency would provide me alternatives if (touchwood) anything went wrong with my experience with the nanny.

They offered a “Gold Nanny” option for highly reviewed nannies compared to their normal pool.		Did not have many friends who engaged from other confinement agencies.Had friends who recommended freelance nannies, but was concerned about:

– the lack of alternatives should the choice of nanny fall sick or not suitable for me

– having to deal with the nitty gritty permits and paperwork
Why I went with PEM Confinement Nanny instead of others?

First Impressions and Onboarding Process

The initial interaction with PEM was positive. When I reached out to them at week 12 via their website, I received a response within 1 working day. I received a call from their consultant who briefly checked my details (like EDD, type of birth expected, housing type etc.) and arranged for a detailed call at my convenience.

Shortly after, I received an email with more details and a quote to secure a nanny for my EDD. In my case, it was $3850 for one baby (deposit of $1000).

PEM Confinement Nanny Quote

During the next call, both my husband and I clarified our various questions about the contract in detail. Since everything was pretty clearly laid out, I decided to go ahead and book them. I opted for the choice to select a SPECIFIC nanny (paid an additional $250 for this). This is after going through plenty of google reviews of different nannies and picking one that had multiple good reviews. I also managed to confirm that this nanny I picked was of GOLD nanny status too, but I only had to pay the $250 for specifying a nanny and not the +$400 for a gold nanny.

What is a GOLD Nanny?

As I was informed, their GOLD nanny status is accorded to nannies who have had 6 consecutive 5 star reviews from their employers. Should they not receive a 5 star review, they will lose the status. Hence I felt like this was a good reassurance of the nanny’s capabilities since it was verified by multiple couples.

On hindsight, I felt that there was no transparency, because the employers (us) are not able to see their latest consecutive reviews to verify that.

They also will share with you their confinement herb package and postpartum massage packages that they have with their partners. I had other choices for the above based on my research, so I did not go with them.

With that done and dusted, I was proud of myself for check off another item on my checklist before delivery.

The Screw Up Two Weeks Before My EDD

I received a phone call from their customer service informing me that my choice of nanny is no longer available due to personal reasons. As a hormonal pregnant woman who hated last minute changes, I was furious. After all, I spent hours sifting through google reviews to find that specific nanny and put a deposit almost 6 months ahead to book her services.

Because it was so last minute, there was no other GOLD nanny available based on my own researched list that I could choose.

PEM’s response? To ask me to upgrade with an additional $400 to appoint a GOLD nanny since I did not want just a random nanny assigned to me. No service recovery attempted. To me, it was extremely unprofessional, because it was a mess-up on their part. However, because it was just 2 weeks away from my EDD, my husband persuaded me to just top up the additional money to avoid creating more work for ourselves.

They even told me that the nanny’s profile will be sent to me 1 day before my delivery (scheduled c-section). I just told them, do I look like I’m very free to deal with last minute things like this 1 day before delivery and that only prompted them to offer the profile 2 days before delivery. At this point, I was too tired to argue with them further.

Activating My PEM Confinement Nanny

Because they are an established agency, they have good processes in place that are fuss-free. My husband simply made a call on the day I was admitted to hospital, and another on the day I was to be discharged before 12nn. That was all it took to get my PEM confinement nanny activated and ready to meet us at home. No fussing with permits, paperwork and whatnot.

On the day of discharge from Thomson Medical Centre with baby, we arrived home to find that our nanny had already arrived shortly before us.

She sat us down and had a quick chat about expectations, and started her duties promptly.

What My PEM Confinement Nanny Does?

PEM’s HQ screw ups aside, I’m very thankful for both my PEM confinement nannies. They were a great help during the most important early months of baby’s life and my post-partum recovery from c-section. For mummies who are wondering what does a confinement nanny do to help? Here’s what mine did:

  • Feed baby 2-3 hourly (including night feeds)
  • Look after baby’s well-being throughout the day
  • Keep track of all baby feeds, diaper change, and temperature (this gets crazy as baby was pooping up to 10-12 times a day)
  • Wash, sterilize, and put together my pumping equipment – sometimes helped by my helper
  • Wash and sterilize baby bottles – sometimes helped by my helper
  • Cook confinement meals up to 5 times a day – helper assists with food prep and clean up at times
  • Cook confinement herbal soups (once or twice a day)
  • Top up red date tea throughout the day
  • Assist me in toilet trips and shower (when my husband isn’t around) – first month only
  • Keep a ready supply of hot herbal water for handwashing
  • Boil herbal water for shower
  • Sun tan baby in the morning
  • Shower baby (morning)
  • Wipe down baby (late afternoon)
  • Accompany us on baby doctor appointment
  • Gave me moral support for my tough breastfeeding journey
  • Do baby laundry – usually done by my helper

My Review Of The Two PEM Confinement Nannies

Just to be clear, both my PEM confinement nannies are of GOLD nanny status.

The first confinement nanny was in her 50s, worked for 10+ years and knew what she was doing. She was a great help in all aspects and super on the ball in taking care of me and my baby. Her confinement food was also super yummy, and I was eating up to 5 full meals a day while breastfeeding. She also gave me a lot of moral support when my baby was struggling with latching and I was facing crazy bouts of engorgement and more.

However, my husband had a disagreement on her way of taking care of my baby (which resulted in butt sores for baby) and she was dismissed at the end of her 28 day term.

PEM promptly provided us with a replacement who arrived at 2pm the same day my first nanny left. This I would say was the best thing about the experience with PEM.

My second PEM confinement nanny was in her 60s, worked for 20+ years, and was an amazing help all around. She was so good we extended her for 3 X 28 day periods. Honestly by the end of her term with us, she felt like a part of the family. I was so scared of losing her support, but it turned out she trained us really well. We are still in close contact with her now.

She was polite, meticulous, hygienic, and always went the extra mile in whatever she was doing. If my first nanny was a GOLD nanny, I would say my second nanny is a GOLD STAR nanny! Some of the highlights from her time with us included:

  • Helping to resolve my baby’s diaper sore issues
  • Cooking amazing zichar stall worthy dishes and teaching my helper all her recipes without gatekeeping
  • Teaching us (parents and helper) step by step how to care for baby with so much patience and initiative
  • Recommending lots of amazing gadgets and products that we are still using today
  • Mari-kondoed my house – clearing my kitchen of expired food, repurposing lots of things I have, organizing everything less cluttered
  • Sending me funny baby videos to motivate me during my night pumps
  • Dressing up and celebrating baby every month
  • Helping prepare us for baby’s 100th day celebration
  • Not taking any off days despite us offering her because she said it’s not safe because she doesn’t wanna risk getting covid
  • and many more…

Final Thoughts and Recommendations

After experiencing the highs and lows of postpartum life with the assistance of PEM Confinement Nannies, I’ve gained invaluable insights and a few lessons worth sharing.

Reflections on PEM’s Services

PEM’s services, despite the initial hiccup, were generally alright. The professionalism and skill set of both GOLD status confinement nannies were great. And they assisted with a swift replacement when required.

Unfortunately, the incident of the last-minute change of nanny and the lack of transparency regarding the GOLD status left a sour taste in my mouth. But I’m thankful to the universe that I ended up with 2 nice nannies in the end.

Recommendations for Prospective Parents:

  1. Research Thoroughly: Spend time researching various agencies and their reviews. Personal recommendations are valuable, but your specific needs might differ.
  2. Clarify Expectations: Clearly discuss your expectations and any specific requirements with the agency and the nanny.
  3. Plan for Contingencies: Be prepared for unforeseen changes. Ask the agency about their backup plans in case of emergencies.
  4. Be Open to Learning: Your confinement nanny can be a wealth of knowledge. Be open to their suggestions and willing to learn.
  5. Communicate Regularly: Maintain open lines of communication with both the nanny and the agency to ensure a smooth experience.

Conclusion

This review, candid and unsponsored, is shared in the hope that it will assist other parents in making an informed decision. The journey of parenthood is unique for everyone, and the choice of a confinement nanny should align with your personal needs and expectations.

Remember, the postpartum period is not just about the baby’s care but also about the mother’s recovery. Prioritize your well-being and choose a support system that aligns with your values and needs. And for those considering PEM or any other confinement nanny service, I hope my experience offers some guidance and assurance in your decision-making process.

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Find this article useful? Do help share this article with your fellow mummy and daddy friends and spread the love! It’s not easy putting all this information together and I do hope for more to benefit from it! For more baby essentials and helpful tips, check out our other articles here:

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318 Comments on “My PEM Confinement Nanny Review (Not Sponsored)”

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    4. Hi. Could I have the name and number of your 2nd gold star nanny with PEM please? Looking for confinement nanny for my wife.

      Thanks.

      Reply

  10. Hi ! Could i have the name and number of your gold star nanny? Thank you very much ! 😄

    Reply

  11. Hi ! Could i have the name and number of your gold star nanny? Thank you very much !

    Reply

  12. Hello! May I get the name and number of the Gold Star nanny too? Thanks in advance!

    Reply

  13. Hi! May I have the name and number of your gold star nanny? Thank you very much and have a nice day!

    Reply

        2. Hi Ma’m,

          May I have the contact details of your nanny? I am in search for a Nanny.

          Thank you in advance!

          Reply

          1. Hi there! Apologies for the late reply! Please reach out to my via my Instagram @mummy.list for a quicker response if you’re still on the lookout!

  17. Hey!! May i get the name and number of your gold star nanny too? Thank you very much!

    Reply

  18. Hi. Pem also informed me last min that my chosen nanny is suddenly not available due to personal issues. Has left me scrambling for other options. Could you also leave me the number of your second nanny as well as other options you previously had? Thank you!

    Reply

    1. Hi Carol,

      Sorry to hear you were put in a last-minute scramble like I was. I find that providing them a criteria of what I was looking out for in a nanny helped them narrow down options for me. Sent you my nanny details via email 🙂

      Reply

    2. hi! would you be able to share with me the contact of the nannies you used? thank you!!

      Reply

  20. Hello!

    Can I trouble you to share with me the name/code for your 2nd nanny (gold star), please?

    Thank you!

    Reply

  21. Hello there, i can’t tell you how helpful your details post is!!

    Would you be able to share the name and contact details of the second Pem confinement nanny please?

    Thanks!

    Reply
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  25. Hello! Could you please share the info of your second nanny? Thanks alot for the sharing of experience!

    Reply

  26. Hello, will you be able to share the details of your second nanny with me please! Thank you!! 🙂

    Reply

  27. Hello! I was wondering if you could share the name of your first and second nanny? I am considering PEM too!

    Reply

  29. Hello!! I faced the same issue, my nanny that I booked 5 months ago suddenly bailed on me due to personal issues. Would love to know the name of your gold star nanny please!

    Reply

  30. Hi, could you share the name of your gold star nanny please (the one you had for 4 months)? Thank you!

    Reply

  31. Hello! Thank you for your review! I was wondering if you could share the name of your second nanny with me? Thanks!

    Reply

  32. Hello, thank you for sharing your experiences. Would you be able to share the name of your second nanny please? 🙂

    Reply

  36. Hi there, this was a very helpful read! Would you mind sharing the names of both of your nannies? Thank you!

    Reply

  38. Hello! Super busy mommy yet took time to write and share this post, much appreciated =)

    Possible to share your gold star nanny name at PEM pls! Hopefully can get her! Thank you =D

    Reply
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  40. Hello, thanks for sharing your experience. could you also share the name and contact of your gold star nanny please?

    Reply

    3. Superbly useful post! Love the objective and real review. Thanks! Can you share with me the gold star nanny too? Much appreciated.

      Reply

  44. Hi! Thank you for the very detailed rundown on the roles and responsibilities of the nanny! Could you please share details of the Gold star nanny you mentioned? Thank you so much!!

    Reply

  47. Hello,

    thank you for providing your honest review on your experience with PEM. Do you mind sharing the name and contact of your nannies with me please? 🙂

    Best regards,

    Reply

  48. Hello! Thank you for the detailed sharing, it’s really helpful for first-time parents! Could you pls share the name and # of your gold star nanny pls?

    Thank you v much!

    Reply

  51. Hi, the same thing happened to me and my CN said due to personal reason she couldn’t do my confinement anymore.
    May I have the contact of your second nanny? Thank you!

    Reply

  57. Hello, thanks for the review. I have engaged PEM recently and clueless about which nanny to select. Can I have the code number of your second nanny. Thanks so much . Been helpful 🙂

    Reply

  59. Hello! Thanks for sharing your experience! Do you mind sharing with me your second nanny’s name and PEM code? Thanks a lot!

    Reply

  61. Hello and thank you for sharing experiences! May you share the contact / PEM serial of your 2nd Gold Star nanny?

    Reply

  64. Hello! Thanks for sharing your experience! May I please check on the name and number for the 2nd gold nanny that you got? many thanks

    Reply

  66. Hi

    Thanks for this in depth and honest review about PEM Confinement Nanny. We are in the process of choosing a company to go with and your review has reassured of the service provided by PEM and we will now definitely go with them.

    Sorry to trouble you but would you mind sharing the details of both nanny’s with us?

    Thanks a lot!

    Reply

    1. Hi Anil, glad that you found my review helpful! They did have their downsides as well (as you’ll see in my recounting), but the nannies themselves really saved the day. I’ve shared some pointers on what to look out for in the email! Hope it helps!

      Reply

  67. Hihi- I’ll be grateful if you could share with me details of the second nanny you got. Thanks very much!

    Reply

  68. Hihi – you’re article has been helpful:) could you kindly share with me details of your second nanny please? Thanks very much!

    Reply

  71. Hi, much apologies but cold you share the name of your 60us year old gold star nanny please?

    Thank you, appreciate your help.

    Reply

  75. Hi! Could you please share the name and number of both of your nannies please? They also just informed me that my appointed nanny is unavailable sigh. Thank you!!

    Reply

  81. Hi there! Super helpful post, my wife and I were very reassured in our journey when reading. Appreciate the real review and objectivity.

    Can we have the name of your gold star nanny? :))

    Reply

  82. Hello,

    May I have the name and contact number for both the gold and gold star nanny please. Thank you so much!

    Reply

  83. Hi there, appreciate if you could share your Gold Star nanny’s name and code / contact? Considering PEM but very unsure of how to find a good nanny 🙂

    Reply

  84. Hi Elissa,

    Thank you so much for the insightful sharing. This is truly helpful for me as first time mom. May I have the name and contact number for the second gold star nanny? Thank you and have a nice day 😊

    Reply

    1. Hi Joanne, glad to hear this was helpful! I’ve sent u an email with details. I have many other guides on the blog which I think will come in handy for you as a first time mum too! Do check them out.

      Reply

  85. Hello there! Thank you for your review!
    I had a lot of questions on confinement nannies agencies as a first time mom.

    Would you be able to provide me with the name /code/contact of the first and second Nannies?

    Thank you so much! ☺️

    Reply

  86. First time mom here!

    Appreciative and less clueless in reading your posts, thank you for taking the time to do this.

    Would you be able to provide me with the name and contact or code of both the nannies ?

    Thank you!

    Reply

  94. Thanks for sharing this post! My first time engaging from an agency. May i get the name and number of your gold star nanny too? Thank you very much!

    Reply

  95. Hey! Could you share the gold nanny name/code with me too? PEM just called to say my appointed nanny cancelled due to personal reasons too. This seems too coincidental

    Reply

    1. Hi Raymond! I’ve just dropped you an email. Yeah…unfortunately the confinement nanny agencies processes aren’t too transparent so we are at a disadvantage.

      Reply
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  100. Hi thank you for your honest review! are you able to share the name and contact for the bother the first gold and second gold star nanny? Thank you! Appreciate it!

    Reply

  101. Can I please have the names of the confinement nanny? I am due in June. Do you mind sharing your information with me

    Reply

  102. Hi, can I also have the PEM nanny serial number and name for nanny #1 and nanny #2 please? Thanks for the super comprehensive list! I had similar episodes before on how they want to push gold Nannie’s and sadly my first one wasn’t exactly gold standard under Gold nanny.

    Reply

    1. Hi JH, so sorry to hear you didn’t have a good experience even with a Gold nanny previously. I would definitely recommend sending them a list of your criteria to align expectations. Sent you an email too!

      Reply

  104. I love how you share the details in your post, can you share the number and the gold nanny names from PEM? Thanks!

    Reply

  106. Hi! Thanks for the transparent reviews. Can you help to share the name & contact for your gold star nanny?

    Reply

    1. Hi Yoel, that’s the intention as I find that more people should be aware of this typically not talked about topic! Just dropped you an email about it.

      Reply

  108. Hi Elissa, my wife will be due in August and we are looking for a nanny from PEM, could you please share your two nannies information? And would you mind sharing what should we request about the nanny when we contact PEM? Thank you very much!

    Reply

  109. Hi there, thank you so much for sharing your experience in so much details! Can I please get the name of your #2 gold star confinement nanny too? Thank you!

    Reply

  110. Hi, I’m not sure if my last comment went through, but thanks for sharing your experience in so much detail! I’d love if you could share with me your 2nd confinement nanny’s PEM details please?

    Reply

  111. Hello! I would like to know the details of your PEM nannies, and would you mind sharing some of the nanny’s requirements when requesting the nanny?

    Reply

  112. Hello, thank you for the detailed review it was really helpful! Could I have the name and contact details of your gold star nanny?

    Reply

  113. Hi! Thank you so much for sharing your heart out with us. May I get the name of both of your gold star confinement Nanny names please?

    Reply

    1. Hi Sarah, you’re most welcome! I find that it’s something that could help other first time mums out there! Dropped you an email with details 🙂

      Reply

  116. Hi, thank you so much for your detailed review. It is really helpful as I am thinking of engaging them too. Kindly share with me the names and codes of your first and second confinement ladies. Thank you!

    Reply

  118. Hi! Thank you for sharing your in depth review with us! May I please have the name/code of the 2 nannies please? 🙂 Also considering PEM but not sure where to begin. Thank you!

    Reply

  119. Hi,

    Thank you for your sharing. It’s my first time getting a confinement lady and help resolve some queries I have. May I request for the name and code of the 2 Nannie’s pls. Thank you.

    Reply

  120. Hi,

    Thank you for your sharing. May I have the both nannies code and name pls.

    Thank you

    Reply

  121. Hi, thanks for sharing your experience, very helpful for parents to be. Could you please help to share the name of the 2 nannies please ? Thank you!

    Reply

  124. Hey thanks for sharing your story! Could you share the contact of your gold star nanny please? 🙂

    Reply

  125. Hello! Thank you so much for sharing your experience for struggling mummies trying to find the right fit for their families!

    Could you kindly share the names and employee of both the nannies please (:

    Reply

    1. Hi! Thanks for your kind words. It really shouldn’t be such a struggle if there were more transparent processes of vetting nannies. But unfortunately there isn’t now. Just dropped you an email with details for you. 🙂

      Reply

  126. Hi! May I ask if you can share the 2nd GOLD STAR confinement nanny name and number from PEM? Thank you!!!

    Reply

  127. Hi! May I know the names of both the confinement nannies that you engaged from PEM?

    Thanks loads!

    Reply

  128. Thank you for the detailed write up! PEM has apparently assigned my assigned nanny another job before mine and she may not be able to make it to me in time. It’s quite stressful and unprofessional. Could I have the name and number of your gold star and gold nanny please? It will help me greatly. Thank you!

    Reply

    1. Hi Jan, completely understand how stressful you must be feeling having gone through the same thing myself. I’ve sent you the details in the email, hope it helps!

      Reply

  130. Hey thank you for sharing such an insightful overview of your experience with pem. I recently just enquire with them. Would really like to know your recommendation for the gold star nanny. Do you mind sharing with me ? Thank you!!

    Reply

  131. Hi! May I have the name contact number and serial number of both your gold star nanny please? Thank you very much and have a nice day!

    Reply

  133. Hi! Can I have both of the nanny name and serial number? I am trying to find another nanny for my 2nd month. Thank you so much!

    Reply

  135. Hello!

    Can I trouble you to share with me the name / serial code for your 2nd nanny (gold star), please?

    Thank you!

    Reply

  136. Thanks for the review! May i know the name and serial number of your gold star nanny pls? Thanks!

    Reply

  137. Hi, this just happened to me and was hoping you could email me the contact of the second gold nanny🥹🥹 thank you very much!

    Reply

  139. Hello!

    Can I trouble you to share with me the name / serial code for your 2nd nanny (gold star), please?

    Thank you!

    Reply

  140. Thanks for the article! Would you be able to share the name & serial code for both nannies? Thank you and wish me luck for my Oct baby 🙂

    Reply

  143. Thank you for sharing your experience! I really would like to know the name and details of the gold star nanny please. First time and really anxious.
    Thank you!

    Reply

  144. Hi, thanks for sharing your experience in so much detail! I’d love if you could share with me your 2nd confinement nanny’s PEM details please?

    Reply

  145. hi! thanks for the review 🙂 may I have the name and serial number of your 2nd (gold star) nanny please? thank you! 🙂

    Reply

  147. Hi, is it possible that I can ask for the contacts of your two gold nannies please? 🥹 all the confinement nannies that I approached are all taken up and I’m getting worried time is running out. Thank you!

    Reply

  148. Hi, it’s very useful and informative. Could you share the name and contact details of the gold STAR second nanny you have engaged? Appreciate loads. Thanks!

    Reply

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